Frequently Asked Questions
Currently, TT Wi-Fi is available on 13 (thirteen) specific Public Transportation Service Corporation (PTSC) buses: twelve (12) in Trinidad and one (1) in Tobago. Look out for the TTWi-Fi symbol on specific PTSC buses on the following routes:
- Port- of- Spain to Arima and Sangre Grande
- Port-of-Spain to San Fernando
- Port-of-Spain to Diego Martin
- Port-of-Spain to Chaguanas
Yes, keep checking here for further updates.
There is no cost to the public; however, in the future TTWi-Fi reserves the right to provide a service that is ad-supported which means an advertiser is sponsoring the Wi-Fi service with short promotional ads. An ad-supported Wi-Fi service helps us to provide this service for FREE to the public in Trinidad and Tobago.
All you need is a Wi-Fi-enabled device (802.11a/g or n) with an Internet browser. Please note that cellular devices without Wi-Fi capability will not work on this system.
For best results, we recommend using the following web browsers:
- Google® Chrome™
- Internet Explorer® 9+
- Mozilla® Firefox®
Most current laptops, tablets and smartphones support WiFi, however, you should refer to your device’s User Manual to verify WiFi compatibility. To determine if your device is Wi-Fi-enabled, you may open the device's connection manager – which is an application used to modify the device’s network connections – and see if there is a reference to WLAN (wireless local area network), Wi-Fi or 802.11. Typically the connection manager is located in a settings or applications folder. Your device must support any one of the 802.11 a/g/n/ac standards.
No, you will need to own/have a personal smart device that is Wi-Fi enabled to connect to the TTWi-Fi network.
Look out for the TTWi-Fi logo inside of the PTSC buses.
Simply choose TTWi-Fi from your device’s list of available networks.
- Go to Settings
- Select Wi-Fi Settings and then select the “TTWi-Fi” network
- Click to accept the Terms and Conditions
- Click “Connect”
- That’s it! You’re connected!
No registration or email information is required at this time but TTWi-Fi reserves the right to change this policy as the initiative expands.
You can use multiple devices at the same time, however, there is a time limit of 2 hours per device. Once you have reached this limit the device will not be able to access the service at that location for the remainder of the day.
The TTWi-Fi service incorporates state of the art technologies to protect users while connected to the network by minimizing exposure to malicious threats such as malware, unauthorized intrusions and viruses. However, TTWi-Fi is a public wireless network and as such, transmitting data over the Internet using this service involves certain inherent security risks for which the Ministry of Public Administration and Communications cannot be held responsible. We strongly advise against using TTWi-Fi to conduct sensitive transactions such as personal banking or shopping.
Yes, you can access your corporate network through your VPN client. However, we do not guarantee that your VPN connection will be maintained for the duration of use. While VPNs provide a measure of security you should check with your company’s IT department to ensure that you can use your corporate VPN service with public WiFi.
Yes. Please refer to (11) above.
Live video and Internet streaming services consume significant bandwidth and will affect the availability of the service to others. You are reminded that this is a shared service and therefore should be used responsibly and with consideration for other users. You should therefore minimize the use of streaming media (video and audio).
There is no limit on data. Please refer to (14) above.
Yes, you are allowed two 1 hr sessions per day.
Once you connect to TTWi-Fi a timer will appear to help you keep track of your remaining time.
No, all you need is a Wi-Fi enabled device.
Not at this time but TTWi-Fi reserves the right to change this policy as the initiative expands.
Yes but some embedded videos may not be accessible due to bandwidth limitations.
Yes, but video calls will be restricted
TTWi-Fi does not allow customers to access certain websites that may be deemed inappropriate or unsuitable such as pornography, gambling or hate sites. Please refer to the Acceptable Content Policy for more details. We also do not support live video and Internet-based streaming services.
The service may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control. The TTWi-Fi team will continually work to ensure a satisfactory level of service is delivered to all users.
Our welcome page has a link to the “Terms and Conditions” located at the bottom of the page. If you wish to use the Wi-Fi service you must agree to the Terms and Conditions.
First, confirm that the bus you are travelling on provides the TTWi-Fi service and your device is Wi-Fi-enabled and the WiFi is activated on your device. You may then try disconnecting and reconnecting again. If connection problems persist, we advise contacting your device manufacturer or your company's network administrator for additional support after you have disembarked the bus. Below is a general how-to for the most commonly used devices.
- How to connect using iPhone, iPod Touch or iPad
- Go to Settings
- Tap "Wi-Fi" and then enable Wi-Fi, and connect to the "…Wi-Fi" network.
- Hit the Home button and open your browser.
- How to connect using Android
- Go to Settings and select “Wi-Fi”
- Turn on the Wi-Fi connection.
- Select the “…Wi-Fi” network from the list.
- Open your Internet browser.
- How to connect using Blackberry
- Go to Manage Connections and disable your mobile network connection.
- Enable the Wi-Fi, select “Set up Wi-Fi” and then scan for networks.
- Connect to the “….Wi-Fi” network, and then open your browser.
- Select “Wi-Fi Hotspot Login.”
We are working to ensure your experience is a good one but if you are disconnected, simply re-launch your browser to continue Web browsing. VPN users may need to sign in to their VPN sessions again.