Terms and Conditions

Government of the Republic of Trinidad and Tobago

Ministry of Public Administration and Digital Transformation

TT Wi-Fi Network – Terms and Conditions for use

Definitions

·              Wi-Fi – Technology that allows computers and other capable devices to communicate wirelessly.

·              Network – A connection of multiple electronic devices with the purpose of exchanging information.

·              Access Points – A piece of hardware on a computer or a piece of network equipment that allows connectivity between devices and a network.

·              SIM Card – An electronic chip that is used to identify the user of a cellular device.

·              Best Practices – A set of ethics used to guide the most efficient course of action.

·              Internet Service Provider (ISP) – A company that provides internet access to customers.

·              Mbps –Megabits per Second. Used to quantify digital transfer rates.

·              Uncontended Service – A connection to the internet that is unaffected by the amount of connected users.

·              Storage – The quantifiable amount of electronic information a device can store.

·              Network Availability – The amount of time a network is functional within a specific time interval.

·              Device characteristics – The components of an electronic device which dictates its capacity and performance.

·              Network capacity – The amount of information a network can transfer at any given time.

·              Peer-to-peer (P2P) file sharing – Networking service that allows users to share files person to person without the need of a server.

·              Videoconferencing – Using a computer network to conduct a meeting using video and audio.

·              Voice over Internet protocol (VoIP) – A set of technologies used to make audio calls over a network.

·              Trojan, Worm and Virus – These are all Malware. Malware is software made to damage, deny access to and provide access without permission to a computer system.

·              Ftp server – A system that enables the transfer of electronic files.

·              Coverage – The physical area covered by a network where network capable devices can connect to the network.

 

1.    Agreement

These Terms and Conditions shall govern the relationship between The Ministry of Public Administration (hereinafter referred to as “MPA”) who has responsibility for the TTWiFi Network; and the User of the TTWiFi services and features. These Terms and Conditions are governed by the Laws of the Republic of Trinidad and Tobago.

 

2.    Service Description

The TTWiFi service provides the User with free wireless access to the internet via access points as provided under the Universal Service Fund installed at identified Service areas at the following locations across Trinidad and Tobago:

·              public transport hubs and

·              public spaces at libraries.

 

The User can connect to the TTWiFi service using any Wi-Fi capable device, including devices without SIM cards and devices from any network. (Laptops, smartphones, tablets, PDAs etc.)

 

3.    Registration 

Users who wish to access TTWiFi will be required to accept the outlined Terms and Conditions listed herein. By clicking “Agree” on said page, all Users will be deemed to have accepted the Terms and Conditions as worded herein.

 

4.    Service Level Assurance

The MPA will ensure that the reliability of the service to be provided via the TTWiFi Network will be based on best practices as defined by a Service Level Agreement (SLA) with an identified local Internet Service Provider (ISP).  The SLA, in conjunction with the ISPs concession obligations, will define the agreed-upon expected level of service the User should expect from the ISP. The SLA will outline the metrics by which service is measured, as well as remedies or penalties, should the agreed-on service levels not be achieved.

 

5.    Minimum Service Standard

The User will be allowed at minimum, a 1-hour session per day with a 20Mbps uncontended service per site. This is subject to a limit of 100 concurrent users per site.

 

6.    Availability of Service

The MPA does not guarantee the availability of the TTWiFi service. The availability of the service is subject to certain equipment and compatibility/limitations including memory, storage, network availability, coverage, accessibility and information conversion limitations.

 

7.    Quality of Service Transmission

The accuracy, appropriateness, content, completeness, timeliness, usefulness, security, safety, transmission or correct sequencing of any information accessed or uploaded or downloaded information is not guaranteed by the MPA. If a User wishes to access an official company e-mail or information, it is the User’s responsibility to ensure that he/she complies with the company’s internal IT and security procedures.

 

8.    Service Performance

All upload and download speeds experienced depend on device characteristics, network availability and coverage levels, tasks, file characteristics and other factors. Performance may be impacted by transmission limitations, terrain, in-building/in-vehicle use and other capacity constraints. The user therefore acknowledges that the MPA cannot guarantee service performance at any given time.

 

9.    User Responsibility

The User is responsible for his/her use of the TTWiFi service. You shall not use or allow others to use the TTWiFi service if such use:

●      consumes excessive network capacity in the reasonable opinion of the Government or any one or agency in its charge, or causes the network, or its ability to provide services to others, to be adversely affected;

●    is for continuous multi-media streaming or information transmission, peer-to-peer (P2P) file sharing, videoconferencing, voice over Internet protocol (VoIP) or any other application that is not made available to you by the TTWiFi service which uses excessive network capacity;

 

10.  Fair usage

The MPA reserves the right to terminate access to the TTWiFi network forthwith if in its sole opinion it is being abused by the User, such abuse to include but not be limited to the following:-

·              commercial use of the network;

·              peer to peer file sharing;

·              restricting or inhibiting any other users from using network;

·              any use that infringes upon others’ intellectual property rights;

·              posting, publishing, reproducing, distributing or transmitting any unlawful, threatening, abusive, libelous, defamatory, vulgar, obscene, indecent, pornographic, profane, hateful, bigoted or otherwise objectionable information/content of any kind, including without limitation any transmissions, constituting, or encouraging conduct that would constitute, a criminal offence, give rise to civil liability;

·              posting or transmitting any information or software that contains a Trojan, Worm, Virus or other harmful component;

·              avoiding, bypassing, removing, deactivating or circumventing by any means, any process or system such as copy protection systems that are intended to protect the rights of a copyright owner;

·              sending quantities of unwanted or unsolicited e-mail to individual e-mail accounts (also known as ‘spamming’ or ‘mail bombing’);

·              making any unauthorized attempt to gain access to any account or computer resource not belonging to that of the User (also known as ‘spoofing’, ‘phishing’);

·              making any unauthorized access, alteration, destruction, or any attempt, of any information of any other users connected to the network by any means or device;

·              running programs or servers that provide network services to others through the TTWiFi network (“web hosting”), which includes, but is not limited to, operating a web/mail/ftp server to serve external connections;

·              re-selling or providing access to the TTWiFi network to any third party. Breach of this provision may result in immediate suspension of the service until the problem is corrected;

·              any use deemed by the MPA to interfere with the its ability to fairly allocate capacity among other Users or that otherwise degrades service quality on the network.

 

The MPA further reserves the right to take measures to protect the TTWiFi network and its Users from harm, compromised capacity or degradation in performance. These measures may impact the User’s service, and the MPA reserves the right to deny, modify or terminate the service, with or without notice, to any User that is believed to be using TTWiFi or features thereof in a manner that adversely impacts on the network or contrary to the said Terms and Conditions.

The MPA may monitor the User’s compliance with these Terms and Conditions but will not monitor the content of communications except as otherwise expressly permitted or required by Law.

 

11.  User Obligations

In addition to the obligations under this Agreement, Users:

·              agree to abide by all these Terms and Conditions of use of the TTWiFi service as outlined herein;

·              agree to comply with Laws and regulations governing the TT WiFi network;

·              agree to comply with the National laws that govern the Republic of Trinidad and Tobago;

·              agree to utilize the TTWiFi network for personal use only and not for commercial and/or business purposes;

·              agree to comply with all reasonable requests by the MPA, or others on behalf of the MPA, particularly in relation to the investigation of fraud or other offences or as required by law or in legal proceedings. Should the MPA deem it necessary to enforce its rights hereunder in any legal action, the User agrees to cooperate with the MPA or other relevant officials in any such action.

·              accept that the TTWiFi network, which utilizes wireless technologies, is not inherently secure and that wireless communications can be intercepted by technology designed and intended for that purpose. The MPA will not be liable to the User or any other party for any lack of security that may result from the use of the network. The User agrees that he/she is responsible for providing security measures that are suited for the User’s intended use of the network; and

·              accept that they must provide all equipment, technology and software required for the user to access/utilize the TTWiFi network.

 

12.  Privacy Policy

The MPA, as the provider of the TTWiFi network does not seek to capture or store any personal information from the User of TTWiFi. The MPA is providing wireless connectivity as a public service and offers no guarantees or representations that any use of the wireless connection is in any way secure, or that any privacy can be protected when using this wireless connection. Access to this wireless connection is entirely at the risk of the User, and the MPA is not responsible for any loss of any information that may arise from the use of the wireless connection, nor is the MPA responsible for any loss, injury, or damages resulting from the use of the wireless connection. Customers using the wireless network provided by the MPA, are accepting that there can be no expectation of privacy when using the wireless network.

 

13.  Information Collected

The following information will be captured and stored for the exclusive use of the MPA’s Technical team and other approved Agencies ONLY, for the sole purpose of the technical operation of the network, subsequent to which it shall be automatically purged after a few days:-

·              Media Access Control Address (MAC address) which is a unique identifier assigned to network interfaces for communications on the physical network segment;

·              The Device Hostname which is the label that is assigned to the User’s device connected to the TTWiFi Network that is used to identify the User’s device in various forms of electronic communication; and

·              Internet Traffic Usage per session will be logged. Traffic Usage refers to the amount of information moving across the TTWiFi Network at a given point of time. This includes information relating to the routing, duration or time of communication.

 

The User understands and agrees that, upon registration to use the TTWiFi Service, the MPA retains the right to access, and disclose said information only if required to do so by law or in a good faith belief that such disclosure is necessary to comply with legal or security processes, or to protect the rights and property of the MPA or the public.